Orders & Shipping
Q: How long does shipping take?
A: Delivery times vary:
- Standard: 3-5 business days (France)
- International: 5-15 business days
- Tracking info is emailed upon shipment
Q: Do you offer express shipping?
A: Yes! Select “Express” at checkout for 1-3 business day delivery (€20 fee).
Returns & Exchanges
Q: What’s your return policy?
A: Unworn items may be returned within 14 days. See our full Return Policy.
Q: How do I start a return?
A: Initiate via your account or our Returns Portal.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Is my payment secure?
A: Absolutely. We use 256-bit SSL encryption.
Product Care
Q: How should I store my luxury items?
A: Keep in original dust bags, away from direct sunlight and moisture.
Q: Do you offer authenticity certificates?
A: Yes, all items include a signed certificate of authenticity.
International Orders
Q: Are duties included?
A: No – customers are responsible for all customs fees.
Q: Which countries do you ship to?
A: 100+ countries. Check availability at checkout.